return notification
Here you can easily use the form to Returns & Refunds Sign in.
How does the return process work?
You can return the lamp within 14 days without giving a reason. Payments already made will be refunded in full after receipt of the return. The refund will be made using the payment method you have chosen.
To return an item, please proceed as follows:
Step 1:
Complete the return form below to register the return and receive a return label.
Step 2:
After we have received your application, it will be checked and you will receive all the documents you need for the return via email from us.
Step 3:
Attach the return label to the box where it is clearly visible and hand the parcel over to a GLS parcel shop within 14 days of the day on which you received the goods.
How is the refund made?
The refund will be made using the payment method you have chosen as soon as we have received the return. After receiving the return, we will arrange the refund as soon as possible. Depending on the chosen payment method, the refund can take up to 14 days. We therefore apologize for any delays.
Note
You can exchange or return items free of charge within 14 days. Since millions of items are destroyed every year because they are returned in poor condition, we ask that you handle the items carefully and return the goods to us in the original packaging.
return form
Please fill out the form below carefully. We will then check this and send you a return slip as a PDF to the e-mail address you provided. All you have to do is stick this onto the packaging and hand the parcel over to a GLS parcel shop.
How can we help you?
Here you will find answers to frequently asked questions and information on support topics.