return notification
Here you can easily use the form to Returns & Refunds Sign in.
How do I file a return?
Please register all returns in advance using our return form. Returns are only possible after prior authorization from us.
Can I simply return the item?
No. Please do not return any goods to us without prior notification of the return. We cannot process unregistered returns.
Who bears the costs of the return shipment?
The buyer bears the costs and risk of return shipping unless there is a justified complaint.
When will I get my refund?
Upon receipt of the goods, we will check them for condition and completeness. A refund or credit note will then be issued.
Is there a return policy for business customers?
Businesses (B2B customers) do not have a statutory right of withdrawal. Returns are only accepted after prior agreement.
Important notes
Consumers have the statutory right of withdrawal as outlined in our cancellation policy. Businesses (B2B customers) do not have a statutory right of withdrawal. Returns are only possible with prior authorization and are at the buyer's expense. Custom-made or project-specific products are excluded from returns.
return form
Please complete the form below in full. We will then review your request. After successful review, you will receive an email with further instructions. If a return is approved, we will send you all the necessary return information.
How can we help you?
Here you will find answers to frequently asked questions and information on support topics.