Shipping & Delivery
Here you will find answers to frequently asked questions on the subject Shipping & Delivery.
Can my delivery address differ from the billing address?
Yes! We deliver your package to the desired address you have defined. All you have to do is specify a “different address” during the ordering process. If you cannot be found in person when it is delivered, your package will be left at a post office or collection station. In this case you will receive a notification card.
How much are the shipping costs?
From an order value of 150 € we ship free of charge within Germany.*
For orders under €150 we charge a one-off flat rate of €11,90 (net) for shipping within Germany. You can calculate the shipping costs to other countries in the shopping cart.*
*The free shipping only applies to orders in our online shop
How do I find out the delivery status of my order?
As soon as we have completed your order, we will email you a tracking code so that you can follow the delivery status.
Which countries can you ship to?
Ordering and shipping via our online shop is currently possible in the following countries:
- Germany
- Austria
- Belgium
- Denmark
- France
- Italy
- Croatia
- Lithuania
- Luxembourg
- Netherlands
- Poland
- Sweden
- Switzerland
- Slovenia
- Czechia
- Hungary
In principle, it is also possible to send to other countries. For this please take Contact with us.
Is it possible to send the lamp to a PO box?
Due to the size of the package, it is unfortunately not possible for the lamp to be sent to a PO box.
Are partial deliveries possible?
We endeavor to send deliveries completely and as quickly as possible. However, in the event of delayed delivery times for one or more items in your order, partial deliveries may also occur. In this case, if you wish, we will send you the items in stock in advance and deliver the other products after your order.
Who delivers my products?
Our lights, accessories and spare parts are shipped via the shipping service provider GLS.
Who do I contact if I have received a faulty delivery?
Is an item or accessory missing from your delivery or have one or more incorrect items been delivered? In this case, please contact via the Contact form to our customer service. They will take care of your request and send you the right items as quickly as possible.
How can we help you?
Here you will find answers to frequently asked questions and information on support topics.