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Shipping & Delivery
Here you will find answers to frequently asked questions on the subject Shipping & Delivery.
Yes! We will deliver your package to the address you have specified. You only have to How to Order “different address” indicate. If you are not personally present at the time of delivery, your package will be deposited at a post office or pick-up station. In this case you will receive a notification card.
From an order value of 150 € we ship free of charge within Germany.*
For orders under €150, we charge a one-time flat rate of €11,90 for shipping within Germany. You can calculate the shipping costs to other countries in the shopping cart or on the following page Find.*
*The free shipping only applies to orders in our online shop
As soon as we have completed your order, we will email you a tracking code so that you can follow the delivery status.
Ordering and shipping via our online shop is currently possible in the following countries:
In principle, it is also possible to send to other countries. For this please take Contact with us.
Due to the size of the package, it is unfortunately not possible for the lamp to be sent to a PO box.
We endeavor to send deliveries completely and as quickly as possible. However, in the event of delayed delivery times for one or more items in your order, partial deliveries may also occur. In this case, if you wish, we will send you the items in stock in advance and deliver the other products after your order.
Our lights, accessories and spare parts are shipped via the shipping service provider GLS.
Is an item or accessory missing from your delivery or have one or more incorrect items been delivered? In this case, please contact via the Contact Form to our customer service. They will take care of your request and send you the right items as quickly as possible.